Discover how you can combine foundations of design thinking and business strategy to identify needs and continuously generate innovative, human-centered solutions.
LANGUAGE OF INSTRUCTION
Recent graduates and professionals**Professional experience is reviewed on a case by case basis
THE MARKET TREND
The #2 trend for digital transformation in 2017 is the growing importance of the user experience (Forbes, 2016)
Chief Customer Officer and Chief Experience Officer are rapidly rising C-suite positions. As of 2014, nearly a quarter of Fortune 100 companies and 10% of Fortune 500 companies had appointed CCOs, or some version thereof (CCOcouncil.org, 2016). Furthermore, In a 2016 survey, 90 percent of senior executive respondents confirmed that CX is one of the CEO’s top three priorities (McKinsey, 2016)