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Daisy Escobar


Daisy Escobar


Operations & Technology

Professor of Practice, Operations & Technology

With more than 25 years of teaching experience, Professor Daisy Escobar is an expert in Operations Management and Supply Chain Management. During the last eight years her particular field of interest has been Service Operations Management, with a special focus on applying lean thinking concepts to services. In her view, “the greatest challenge companies face today is to achieve effective and efficient service in order to assure continuous innovation”. This line of thinking she developed to greater extent in her papers “In Search of Lean Service: A Case Study of Two Airline Companies” and “The Customer Service Process: the Lean Thinking Perspective”.

Daisy Escobar graduated as an Industrial Engineer of the Universidad de los Andes (Bogotá, Colombia) and worked as a consultant and manager in agribusiness companies in Colombia. In 1996 she joined the IE and since then has taken on responsibilities as Head of the Department of Operations and Technology Management, as Director of  the Executive MBA Program and as Vicedean of Academic Affairs. Currently, she is the Academic Director of the Master in Operations Management at IE.

Academic Background

• MA in Economics and Business Administration (MED), Instituto de Estudios Superiores de la Empresa (IESE)

• Degree in Industrial Engineering. Universidad de los Andes, Bogota

• I T P, Leonard N. Stern School of Business, NYU

Professional Background

• Associate Dean of Full Time Faculty, IE, 2017- present

• Associate Dean of Adjunct and Visiting Faculty, IE, 2014- 2017

• Director of the Area of Operations Management and Technology, IE, 2006- 2014

• Director of the Master in Operations Management, IE, 2005-present

• Vice  Dean of Academic Affairs, IE, 2001-2002

• Director of the Executive MBA Programme, IE , 2000 – 2001

• Director of the Area of Operations Management and Technology, IE, 1997-2000

• External consultant for Corporate Strategy for the Foundation for the Promotion of Scientific and Technological Research, 1990-1992

Teaching and Research Experience

• Professor of Operations and Technology Management at IE, 1996 – present

• Professor, Instituto de Alta Dirección Empresarial (INALDE – Business Institute for Top Management), 1989 –1992

• Professor, Universidad de los Andes, 1985-1989

• Professor, Universidad de la Sabana, 1980-1987

• Author of several research articles, including En Busca de Lean Service: Un Estudio de dos Compañias Aéreas (Proceedings ENANPAD) and The Customer Service Process: The Lean Thinking Perspective (EUROMA)