{"id":7542,"date":"2017-11-15T19:38:10","date_gmt":"2017-11-15T18:38:10","guid":{"rendered":"http:\/\/www.ie.edu\/exponential-learning\/blog\/?p=7542"},"modified":"2018-11-06T14:47:37","modified_gmt":"2018-11-06T13:47:37","slug":"startup-scale-south-summit","status":"publish","type":"post","link":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/business\/startup-scale-south-summit\/","title":{"rendered":"Scaleup at South Summit"},"content":{"rendered":"<p>As part of the closing session on the <a href=\"https:\/\/www.ie.edu\/lifelong-learning\/blog\/scaling-up\/iexl-south-summit-2017\/\" target=\"_blank\" rel=\"noopener\"><strong>IEXL Demo Stage<\/strong><\/a> at <a href=\"https:\/\/www.southsummit.co\/madrid\" target=\"_blank\" rel=\"noopener\"><b>South Summit Madrid<\/b><\/a> on October 6th, 2017, the\u00a0<a href=\"https:\/\/www.ie.edu\/exponential-learning\/high-impact-online-programs\/scaling-up\/\" target=\"_blank\" rel=\"noopener\"><strong>Scaleup: How to successfully manage growth<\/strong><\/a>\u00a0Professor <a href=\"https:\/\/www.linkedin.com\/in\/joehas\/\" target=\"_blank\" rel=\"noopener\"><b>\u00a0Joe Haslam<\/b><\/a> and Assistant Professor <a href=\"https:\/\/www.linkedin.com\/in\/matthieuheusch\/\" target=\"_blank\" rel=\"noopener\"><b>Matthieu Heusch<\/b><\/a> took to the stage to share their insights about the HiOP. As we\u2019ve highlighted previously on the IEXL blog, while scale-ups <a href=\"https:\/\/www.ie.edu\/lifelong-learning\/blog\/hiop-101\/hiop-101-startup-scale-program-company-starts-grow\/\" target=\"_blank\" rel=\"noopener\"><b>haven\u2019t gotten the same recognition in academia as startups<\/b><\/a>, the conversation is shifting towards scale-ups because that&#8217;s where the movement towards sustaining enterprises comes to fruition.<\/p>\n<p>&nbsp;<\/p>\n<h4>What are the three things we need to know about scale-ups?<\/h4>\n<p>Joe gave us three vital points:<\/p>\n<ol>\n<li>Startups are about finding out where you\u2019re strong. Scale-ups are about finding out where you\u2019re weak.<\/li>\n<li>Countries don\u2019t actually need startups; they need scale-ups.<\/li>\n<li>Don\u2019t talk to me about startups, talk to me about scale-ups<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>Establishing this distinction is vital to showing the importance of scale-ups. Even the <strong>World Economic Forum<\/strong> highlighted research results corroborating statement number two. While the fodder talks about startups, <a href=\"https:\/\/www.weforum.org\/agenda\/2017\/03\/start-ups-entrepreneurship-scale-ups-latin-america\/\"><b>instead<\/b><\/a> \u201cresearch (see\u00a0<a href=\"http:\/\/endeavor.org\/insight\/endeavor-insight-releases-the-8-45-report-focused-on-scaleup-companies-in-colombia\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">here<\/span><\/a>,\u00a0<a href=\"https:\/\/www.nesta.org.uk\/sites\/default\/files\/working_paper_-_increasing_the_vital_6_percent.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.sba.gov\/content\/high-impact-firms-gazelles-revisited\" target=\"_blank\" rel=\"noopener\">here<\/a>) clearly shows that it is relatively high-growth firms \u2013 what we call \u201cscale ups\u201d \u2013 that are the real generators of jobs, taxes and wealth. Contrary to the myth, small businesses and start-ups only generate these benefits if they then go on to grow.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p>Plus, <strong>the only way a business will get to scale is by focusing on points of weakness, rectifying them, and putting in the legwork to foster a business model to scale and translate those benefits for the employees, the industry, and on a macroeconomic level, the country\u2019s economy<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<h4>So, now that we&#8217;ve established scale-ups are essential, what do they consist of?<\/h4>\n<p>For marketing professionals, or business school graduates, you\u2019re in luck: just as with the 4 P\u2019s of marketing, it coincidentally turns out that there are the 4 P\u2019s of scale-ups. We emphasize, however, that this was not intended. They are:<\/p>\n<ul>\n<li><strong>Purpose<\/strong><\/li>\n<li><strong>Product<\/strong><\/li>\n<li><strong>Process<\/strong><\/li>\n<li><strong>People<\/strong><\/li>\n<\/ul>\n<p>In the HiOP, <strong>you will tackle each of these P&#8217;s within your modules<\/strong>, mainly when focusing on implementing techniques from Operations and creating a corporate culture that won\u2019t cause conflicts that often come about when a business begins to scale.<\/p>\n<p>&nbsp;<\/p>\n<h4>What do scale-up entrepreneurs need to keep in mind?<\/h4>\n<p>You will p<strong>robably alienate your early adopters<\/strong> because when scaling, you are <strong>shifting from the edge towards the mainstream<\/strong>. In the process, you\u2019re going to have to start fires and peak at certain times. And, over time through the process of trial and error, as you figure out something works, you work on sales and marketing efforts increase the number of customers and naturally earn more money.<\/p>\n<p>&nbsp;<\/p>\n<h4>And, what\u2019s the benefit of the HiOP format?<\/h4>\n<p>Joe is a strong supporter of the HiOP format because learning online affords you several benefits. The first is having the freedom to watch the material again and again. How is that useful for you as a scale-up entrepreneur? According to Haslam: \u201cIt\u2019s only when people are sick of hearing something is when a message goes through. <strong>When you hear something 5 or 6 times, it generally sticks<\/strong>.\u201d Plus, in Haslam\u2019s words, \u201c[t]hat, coupled with live sessions, is quite an enriching experience.\u201d It\u2019s not only beneficial for the participants themselves; <strong>we heard about how people even showed coworkers the videos to put content into practice!<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><b><i>What will the HiOP give you?<\/i><\/b><\/p>\n<p>First, a point related to scale-ups is the proportion of what you need you&#8217;ll be able to get from the course compared to what any entrepreneur must learn by trial and error. In the case of this course, the proportion is <strong>80\/20: 20% of what scale-ups need, we can teach you. The other 80% you\u2019ll have to figure it out for yourselves.<\/strong> Despite that proportion, it will give you the foundation you need. As Haslam stated: <strong>\u201cWe stop the leaks, and that gives you a very good base.\u201d<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h4>What do people who take the course, find interesting?<\/h4>\n<p>For Matthieu, his perspective as a TA revealed what peaks the most interest in the forums in the HiOP: <strong>the importance of organizational culture, which is the final P in the 4 <\/strong>P\u2019s<strong> of <\/strong>scale-ups<strong>.<\/strong> According to Matthieu, \u201c<strong>People really didn&#8217;t think about setting up a culture; how to hire people, how to fire people.<\/strong> This was the most important thing that came up on the forums.\u201d That\u2019s why the HiOP places such importance on creating the right culture; there apparently is a difference between the corporate cultures that get put into place with a logic behind it and those that spontaneously form.<\/p>\n<p>&nbsp;<\/p>\n<h4>Why companies do not scale<\/h4>\n<p>As the saying goes, the devil\u2019s in the details. Research that says companies don\u2019t scale relates to people who don\u2019t know what they\u2019re doing. First off, <strong>people don&#8217;t manage, and people don&#8217;t really pay attention to details. Even those that interview people don\u2019t manage and don\u2019t pay attention to the details.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h4>That\u2019s not good for successful scaling. Why?<\/h4>\n<p>When asked about best practices in a company, <strong>it comes down to one word: management<\/strong>. According to our panelists: \u201cIf you want to scale a company, you need to respect the idea of management and to embrace the game.\u201d<\/p>\n<p>&nbsp;<\/p>\n<h4>And, what\u2019s the most stressful thing about running a company?<\/h4>\n<p>The stress comes from two areas: the personal stress and the stress related to people on your team. What&#8217;s also paramount is to stay healthy and take care of yourself.<\/p>\n<p>&nbsp;<\/p>\n<h4>Before we wrap up: Uber and books<\/h4>\n<p>Towards the end of the Q&amp;A, two topics came up, and we thought that they deserved blog posts of their own.<\/p>\n<p>&nbsp;<\/p>\n<p>First off, <strong>Uber<\/strong>, one of the world&#8217;s most prominent startups has been experiencing the growing pains of scaling up as of late. They fired their founder; they now have a new CEO on board. What are the pain points they&#8217;re experiencing, what have they done wrong, and what does this mean for the future? <a href=\"https:\/\/www.ie.edu\/lifelong-learning\/blog\/scaling-up\/pain-points-scaling-lessons-uber\/\" target=\"_blank\" rel=\"noopener\"><strong>Hear Joe\u2019s take on Uber<\/strong><\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Then, what are the most important books that Joe recommends to entrepreneurs? We have a <strong>roundup of three essential titles<\/strong>, as well as a link to a treasure trove of his recommendations in one of his syllabi. Curious? <a href=\"https:\/\/www.ie.edu\/lifelong-learning\/blog\/scaling-up\/read-scale-joe-haslams-essential-reading-list\/\" target=\"_blank\" rel=\"noopener\"><strong>Read on<\/strong><\/a>.<\/p>\n<p>&nbsp;<\/p>\n<h5>Eager for more from Joe and Matthieu?<\/h5>\n<p>If you\u2019re yearning for more info about the\u00a0<a href=\"https:\/\/www.ie.edu\/exponential-learning\/programs\/high-impact-online-programs\/startup-to-scale-up-a-program-on-what-to-do-once-the-company-starts-to-grow\/\" target=\"_blank\" rel=\"noopener\"><strong>Scaleup: How to successfully manage growth<\/strong><\/a>\u00a0 HiOP, download your copy of our informational brochure <a href=\"http:\/\/landings.ie.edu\/hiopsform-startup-scale-up\" target=\"_blank\" rel=\"noopener\"><b>here<\/b><\/a>. If you\u2019re all ready to join our next edition,\u00a0<strong><a href=\"https:\/\/secure.ie.edu\/exedu-app\/?locale=en-US&amp;program=IEXL-ENG-SUP\" target=\"_blank\" rel=\"noopener\">go ahead and get started on your application.<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As part of the closing session on the IEXL Demo Stage at South Summit Madrid on October 6th, 2017, the\u00a0Scaleup: How to successfully manage growth\u00a0Professor \u00a0Joe<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":2,"featured_media":7544,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[377],"tags":[378],"_links":{"self":[{"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/posts\/7542"}],"collection":[{"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/comments?post=7542"}],"version-history":[{"count":10,"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/posts\/7542\/revisions"}],"predecessor-version":[{"id":7834,"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/posts\/7542\/revisions\/7834"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/media\/7544"}],"wp:attachment":[{"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/media?parent=7542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/categories?post=7542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ie.edu\/lifelong-learning\/blog\/wp-json\/wp\/v2\/tags?post=7542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}