Master in Customer Experience & Innovation

Conceive, develop and implement innovative products, services and experiences with a human-centered,
design thinking focus at each step of the journey.

Quick Facts

  • LENGTH

    10 months

  • LANGUAGE OF INSTRUCTION

    English

  • CAMPUS

    Madrid

  • FORMAT

    Full-Time

  • START DATE

    October

  • PROFILE

    Recent graduates and professionals

  • AGE RANGE

    23-33 Years

Factsheet

Discover how you can combine foundations of design thinking and business strategy to identify needs and continuously generate innovative, human-centered solutions.

EXPERIENCE MATTERS MORE THAN EVER

The #2 trend for digital transformation in 2017 is the growing importance of the user experience (Forbes, 2016)

JOBS OF THE FUTURE

Chief Customer Officer and Chief Experience Officer are rapidly rising C-suite positions. As of 2014, nearly a quarter of Fortune 100 companies and 10% of Fortune 500 companies had appointed CCOs, or some version thereof (CCOcouncil.org, 2016). Furthermore, In a 2016 survey, 90 percent of senior executive respondents confirmed that CX is one of the CEO’s  top three priorities (McKinsey, 2016)