Go back

María José Romero

WHO

María José Romero

POSITION

Professor, Master in Customer Experience & Innovation

Digital Experience Director, Head of Customer Experience, Minsait

AREA

Master in Customer Experience & Innovation

Subject
Internal CXI: Driving Digital Transformation

Professional Experience
Definition and management of the digital experience practice of Indra/Minsait. Developing Customer Experience value proposition along technology development.

Management of Minsait Design Team with capabilities and expertise in Research, Ideation, UX/UI, Interaction Design, Digital Marketing and CX.
Developing Human Centered Methodologies and Service Design Practice in technology product development.E

Experience
Digital Experience Director. Head of Customer Experience Practice. Research, UX/UI, Design, CX – Minsait
Associate Professor – IE HST
Professor Digital Marketing and Customer Experience Practice
Director Advance Executive Program – Digital Marketing and Multichannel Conversion – IED
Expert Principal Digital Solutions. Customer Experience Practice. Omnichannel Strategy – minsoit

Education
Master, Management Development Program – IESE Business School – University of Navarra
Degree in Economics and Business Administration, Monetary and fiscal policy – UCM