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Michael Thompson

WHO

Michael Thompson

POSITION

Professor, Master in Customer Experience & Innovation

Visiting Faculty, IE School of Human Sciences & Technology

AREA

Master in Customer Experience & Innovation

Subject
Business for CXI: CX in Organizations
Innolab: Corporate Client Project

Professional Experience
Enabling product and design teams to align and extend the value of their activities to those of other departments including CX, marketing, sales, support, partners, etc.

Specialties
Building and Leading Product & Design Teams, Customer Experience, Customer Journey Maps, Customer Research, Business Intelligence, Product Success Metrics, Design ROI, Customer Experience Strategy.

Experience
Professor – ESNE, University School of Design, Innovation and Technolocy
Visiting Faculty – IE HST
Global Director User Experience – Telefónica
Vice President of User Experience – Emailvision
Director of Product Management – Business Objects, an SAP Company
Director of Product Management – SAP
Marketing Consultant – Independent Consulting
Vice President of Marketing – Obvious Technology
Research Fellow – International Academy of the Environment
Assistant Project Coordinator – Theseus Institute
Human Interface Designer & Customer Research – Apple Computer

Education
MBA – Theseus Institute, International Management Institute
MA, Communications – Carnegie Mellon University