Professor, Master in Customer Experience & Innovation
Strategic Design & Research Consultant, Delivery Hero
Co-founder & Organiser, Transferencias.design
Master in Customer Experience & Innovation
Innolab: Insights II
Innolab: Insights III
Despite his Engineering background, most of his formal education has been on Design craft and management. For the most part though, he’s a passionate, never-ending self-taught scholar on the history and application of Design, Strategy and Innovation.
Along his 18 years of experience, Rafael has founded several startups, through which he’s learned about both failure and success. On his way to a corporate behemoth like Telefónica, where he served as UX Strategy Lead and later Head of Design for R&D, he’s worked at print studios and digital agencies. He’s also been teaching for many years, more recently founding the Master in UX for Digital Product and Service Design at ESNE and also lecturing at IE’s Customer Experience Innovation Master.
Always committed to sharing with the community, he’s founded the Spanish SDN Chapter, as well as talked at and organised several conferences and meet-ups.
Winner, Best Innovation & Best of MWC, 2013
Winner, BAFTA, LON 2009
Webby Awards Official Honoree, 2009
Bronze Award, Promax/BDA World, NYC 2009
Gold Award, Promax/BDA World, NYC 2008
Gold Award, Promax/BDA Europe, BCN 2008
Finalist, BIMA Awards, LON 2007
Winner, Adobe Worldwide eLearning Innovation Award, 2002