{"id":35605,"date":"2024-12-10T12:00:00","date_gmt":"2024-12-10T11:00:00","guid":{"rendered":"https:\/\/www.ie.edu\/uncover-ie\/?p=35605"},"modified":"2026-03-23T15:32:00","modified_gmt":"2026-03-23T14:32:00","slug":"customer-experience-careers","status":"publish","type":"post","link":"https:\/\/www.ie.edu\/uncover-ie\/customer-experience-careers\/","title":{"rendered":"Careers in customer experience: Jobs for graduates in CX are booming"},"content":{"rendered":"<\/span> 5<\/span> min read<\/span><\/span>\n

Let\u2019s optimize the CX of this article with a burst of quick facts<\/a>: 64% of consumers wish companies would respond faster to their changing needs. 72% of consumers say that external factors like climate change and inflation are impacting their lives more than ever before. 61% of consumers say their priorities are changing. The facts are fast, and they\u2019re right in front of you. What does it mean? It means customer experience has to adapt fast. <\/p>\n\n\n\n

Traditional approaches and careers in customer experience <\/h2>\n\n\n\n

What is customer experience (CX)? As per McKinsey & Company<\/a>, it \u201cencapsulates everything a business or an organization does to put customers first, managing their journeys and serving their needs.\u201d <\/p>\n\n\n\n

The first use of \u201ccustomer experience<\/a>\u201d was around 1918, according to the Oxford English Dictionary\u2014a time when the nearest equivalent to a computer was Charles Babbage\u2019s \u201canalytical engine<\/a>\u201d, a giant mathematical instrument that more closely resembled a church organ than an iPad. Lewis Carbone later coined the term in 1994 in his \u201cEngineering Customer Experiences\u201d article, which is broadly seen as the beginning of the CX discipline.<\/p>\n\n\n\n

\n
\n

Customer experience has evolved in tandem with technology. <\/h3>\n<\/div>\n\n\n\n
\n
\"Studying<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Considering the huge digital advancements we\u2019ve experienced in the last ten years alone, it\u2019s clear that many of the traditional approaches and careers in customer experience no longer meet the full scope of modern CX. From 1990 to 2010, a shift in power<\/a> meant that businesses were now catering to the demands of customers rather than the other way around. The internet allowed consumers to air grievances\u2014many customer experience careers revolved around analyzing this data to hone their products. They didn\u2019t, however, use this data to acquire customers.<\/p>\n\n\n\n