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Product Management & Service Design
Career Areas
Service Design & Customer Experience
3. Common job keywords in this career area (“who”)
Product Management & Service Design
Overview
Career Areas
Go or no go
1. Overview of this pathway
2. Career Areas within this pathway
3. Terminology relevant for this pathway
4. Some insights about this pathway
5. Job landscape for this pathway
Product Management & Development
1. Overview of this career area (“why”)
2. Responsibilities in this career area (“what”)
3. Common job keywords in this career area (“who”)
4. Week in the life of…
5. Job landscape for this career area (“where”)
6. Mapping your background to this career area
7. LinkedIn search examples for this career area
8. IE alumni working in this career area
9. References to explore this career area further
Terminology relevant for this pathway
Service Design & Customer Experience
1. Overview of this career area (“why”)
2. Responsibilities in this career area (“what”)
3. Common job keywords in this career area (“who”)
4. Week in the life of…
5. Job landscape for this career area (“where”)
6. Mapping your background to this career area
7. LinkedIn search examples for this career area
8. IE alumni working in this career area
9. References to explore this career area further
Terminology relevant for this pathway
LinkedIn search examples to explore jobs in this pathway
Linking this pathway to non-corporate world and to business with purpose
Senior IE alumni with diverse trajectories in this pathway
3. Common job keywords in this career area (“who”)
Title keywords
Service Designer
Experience Designer
CX Manager
UX / UI Designer
Interaction Designer
Customer Journey Mapper
Customer Success Manager
User Researcher
US Writer
Usability Tester
Content Strategist
Cust. Advocacy Manager
Experience Strategist
Customer Analyst Voice
Service Blueprint Designer
Experience Architect
Emotional Design Analyst
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Title seniority terms
Junior, Senior, Lead
Associate, Principal
Entry, Mid, Senior
Lead, Head
Coordinator, Director
Assistant, Chief
Specialist, Executive
Analyst, Lead
Junior, Senior
Assistant, Coordinator
Entry, Mid, Senior
Specialist, Lead
Advisor, Principal
Junior, Senior
Specialist, Director
Entry, Mid, Senior
Analyst, Lead
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