COVID-19 Relevant Contact Information

IE MEDICAL SERVICE

When to contact the Medical Service: If you need medical assistance or have questions regarding tests or test results.

How to contact the Medical Service:

+34919552874 (available 24/7)

For questions about tests or test results:

To make a test appointment for a serological test, visit: https://online.clinic-cloud.com/preversalud/

COVID SUPPORT OFFICE

When to contact the COVID Support Office: If you are in quarantine or self-isolation because you have tested positive, have symptoms, or have been identified as a close contact of a positive case and you need non-medical assistance.

The COVID Support Office (CSO) has been created to provide students with individual non-medical support and is based in both Madrid and Segovia.  The CSO works in close coordination with the academic teams and the medical services to ensure that students are well attended during this time.

MADRID:

+34915689782 (Available from Mon-Fri 9am-7pm.)

SEGOVIA:

+34921415338 (Available from Mon-Fri 9am-7pm.)

COVID TRACER WEB APP

To register in the COVID-19 Tracer Web App and complete the “Evaluation of Daily Symptoms”: APP WEB COVID-19 TRACER

For all questions concerning the functionality of the app, such as problems logging in, how to answer the questionnaires, and understanding the Health Passport, please send an email to:

To upload test results from a non-IE laboratory, go to: UPLOAD DOCS WEB APP COVID-19 TRACER