Customer Experience Management Program closes with 100% NPS

Last November saw the successful completion of the sixth edition of the Customer Experience Management Program, which gave participants the opportunity to take a 360º approach to the discipline in a structured and practical way.

This edition deserves special recognition, as it resulted in a 100% Net Promoter Score (NPS). All the students in the graduating class recommend the program, rating it a 9 or 10 out of 10.

At IE Business School, we constantly strive to provide a first-class experience to the participants of our programs; therefore, we are immensely proud to receive such a positive rating from our students.

We would like to thank and congratulate the wonderful faculty team of this program led by José Luis Arbeo, including Arnaldo Muñoz, David Alayón, Jose Antonio Lombardia, Luz Hernández Hernández, Juan Baixeras, Isidoro Martínez de la Escalera Alvarez, Marta Oms González, Patricia Otero Martín, Gloria Lasic, Gemma Juncá Rodriguez, Encarna Maroño, Roberto Porras and Alex Pallete for their commitment and dedication, as well as for sharing their knowledge in a pleasant and transparent manner with the participants.

We also congratulate the students for their active participation and commitment to the program.

We are looking forward to the next edition, which will take place in February. We hope to see you! ➡️ https://1.ie.edu/3R9Xmaq.