IT SERVICES & apps

Internet and Wifi

Find IE´s network as: “IEStudents”, enter your IE email and password to connect it.

IT SERVICES

All requests & incidents related to IT should be submitted and managed digitally through the Service Now portal or by call 00 34 915 689 623

  • IT-related issues
  • Username and password reminder
  • Request to install applications on personal laptops
  • Loan of a laptop (for exceptional circumstances)
 

Visit the IT team in the 5th floor, Velázquez 130

Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is an additional security measure that seeks to protect your accounts and personal data. Instead of traditional authentication that is based on a single method (password), MFA requires two or more methods to verify our identity.

At IE University, one of our goals is to ensure the protection of our community’s personal and educational information.

Currently, the main services we offer at IE University, including Blackboard, Zoom, Google Workspace, Microsoft Office 365, Library, IE Connects, Service portal, etc., already have the security offered by MFA Multi-Factor Authentication.

Please, complete your MFA registration to ensure uninterrupted access to university services.

QWICKLY APP

Qwickly is the institutional tool for attendance tracking

This app from Blackboard Ultra allows professors to register class attendance in a fast and reliable way. 

SMOWL PROCTORING TOOL

During this academic year, you will have several exams inside the classroom that will be proctored by SMOWL in your computer.

SMOWL is a tool that works with the browser and captures images randomly throughout the online activity, generating evidence of what happens during the evaluation.

Please, install this tool in advance. 

Installing SMOWL CM on MAC | Smowltech Help Center

Install SMOWL CM on Windows | Smowltech Help Center

Take the Mock Exam on Blackboard

 

zoom ACCESS

Students who are absent from live-in person sessions are permitted to attend the session online; however, they will be marked absent and will not be allowed to participate if any exam happens during that session. Check the attendance policy https://www.ie.edu/student-guide/mif-en-abr-2025/grading-policy/

Please ensure that you request to attend the session online in a timely manner via the ServiceNow Portal. (Request for Attendance Exception/Others)