Kraig Edward Delana

Kraig Delana is an Assistant Professor of operations management at IE Business School. He completed his PhD in management science and operations at London Business School in 2019, and prior to joining IE was an assistant professor of operations and business analytics at the University of Oregon.

His research focuses on the analysis of operational innovations and coordination in healthcare settings with the objective of generating a positive impact on operations, policy, and outcomes. Using both analytical and empirical methods, he investigates how the impact of operational innovations is determined by the coordination, or lack thereof, in the joint responses of policymakers, payors, providers and patients. E.g., how the impact of healthcare providers introducing telemedicine is dependent, in part, on how patients choose to use it. His work has been published in Manufacturing & Service Operations Management and Management Science.

Academic Experience

• Assistant Professor of Operations Management, IE University, Spain, 2023 - Present 

• Assistant Professor of Operations & Business Analytics, University of Oregon, USA, 2019 - 2023

Academic Background

• Ph.D. in Management Science and Operations, London Business School, UK, 2019

• Master of Science in Industrial & Operations Engineering, University of Michigan, USA, 2010

• Bachelor of Science in Industrial Engineering, Kettering University, USA, 2008

Corporate Experience

• Management Engineer, Duke University Hospital, USA, 2011 - 2013