Master In Customer Experience & Innovation - The Faculty

Conceive, develop and implement innovative products, services and experiences with a human-centered focus at each step of the customer journey.

LEARN FROM TOP CHANGEMAKERS

HST’s Program Directors and professors are inspiring leaders, each with a valuable network of professional connections, that will help you develop your skills and prepare you to excel in your own high-impact career.

PROGRAM DIRECTOR

  • Andrew McCarthy

    Professor, Master in Market Research & Consumer Behavior and Master in Customer Experience & Innovation

    Academic Director, Master in Customer Experience & Innovation, IE School of Human Sciences & Technology
    Professor, IE Business School
    Strategic Design - CX Consultant, oudein.crew

    Subjects
    Innolab: Corporate Client Project
    Innolab: Creative Process & Practice
    Innolab: Creative Process & Practice II
    Innolab: Creative Process & Practice III
    Innolab: Entrepreneurial Project
    Innolab: Social Impact Project
    Launch: Applied CXI
    Meeting with the Academic Director
    Meeting with the Academic Director – MCXI
    Meeting with the Academic Director II
    Meeting with the Academic Director III
    Customer Experience

    Professional Experience
    Andrew Peter Wallace McCarthy is a designer, facilitator, consultant, and educator. Andrew has worked in his beloved New York and internationally as a designer, art and creative director, and creative consultant in several multinationals and a great many startups, advising organizations on creativity, strategy, innovation processes, user experience, and design. Andrew studied philosophy and the history of math and sciences, then design, and now teaches design thinking and strategy, visual communications, creativity, innovation process, and entrepreneurship as an Associate Professor at IE. More recently, Andrew has taken on the role of founding Academic Director for the Master in Customer Experience and Innovation at the IE School of Human Science and Technology, which will launch in October of 2017. Andrew practices improv and plays music, speaks and moderates at events and conferences, and his voice has been featured in ads and audiobooks, at his daughters’ bedtimes, and to the startlement of animals great and small.

    Professional & Teaching Experience
    Founding Academic Director, Master in Customer Experience & Innovation – IE School of Human Sciences & Technology
    Associate Professor, IE University, School of Human Sciences & Technology, IE Business School
    (having taught over 150 courses, workshops, modules, and masterclasses consisting of thousands of hours across more than 20 programs)
    MVDM Advisory Board Member – IE HST
    Academic Director, modules in IMBA, MIM, GSFP, and others at IE
    Independent Designer; Facilitator; Creative Director
    Independent Strategy, Innovation, & Creativity Consultant
    Academic Director, Team Coach, Program & UX Designer, Facilitator, at Teamlabs/ Madrid & Barcelona
    Head of Digital and Design, Gallarus Ventures, LLC
    Member: Impact Hub; Collaborator: TeamLabs, Redradix, utopic_US h2i, Mima Espacio Creativo, Studio Banana, among many others
    Mentor: Venture Labs, IE Net Impact, MasterYourself, among others
    Standard & Poor’s, Creative Consultant
    Energy Intelligence, Creative Director
    Instructor, Gotham Writer’s Workshop, New York City (USA)
    Visiting Professor, Guangzhou Teacher’s College, Guangzhou (PRC)
    Clients have included: MTV, Paramount, Dimension Data, Google, Mutua Madrileña, MetroMadrid, BBVA, GEHC, AEP, Ferrovial, Soundportraits, FARmedia, La Resistance, Adidas, WPE, Loewe, Alhambra, and HarleyWood, Scholastic, Cole’s, BP, Shell… among many, many others

    Academic Experience
    St. John’s College, Annapolis, MD (USA), Bachelor of Arts in Philosophy & Political Science, Minor in Comparative Literature & History of Mathematics and Science
    School of Visual Arts, NY (USA)
    Portsmouth Abbey School, Portsmouth, RI (USA)

PROFESSORS

Profile
Alberto Barreiro

Professor, Master in Customer Experience & Innovation

Strategic Advisor, barrabés.biz
Non Executive Director, ubio

Profile
Beatriz Hernández-Canut

Professor, Master in Corporate & Marketing Communication FT, Master in Customer Experience & Innovation and Master in Visual and Digital Media

Socia Fundadora, PLAN B WORKS
Socia, Familia Plómez

Profile
Begoña González-Cuesta

Professor, Master in Visual and Digital Media, Master in Customer Experience & Innovation and Master in Corporate & Marketing Communication PT

Dean, Communications Area, IE School of Human Sciences & Technology

Profile
Borja González del Regueral

Professor, Master in Cybersecurity, Master in Customer Experience & Innovation, Master in Business Analytics & Big Data, Master in Digital Business & Innovation, Executive Master in Digital Transformation & Innovation Leadership, Master in Computer Science & Business Technology, Master in Digital Marketing FT and Master in Digital Marketing PT

Vice-Dean, Data Science & Technology, IE School of Human Sciences & Technology

Profile
Brian Hallet

Professor, Master in Visual and Digital Media and Master in Customer Experience & Innovation

Creator, The Big Fish Studio

Profile
Carlos González De Herrero

Professor, Master in Customer Experience & Innovation

Head of User Experience at Telefónica Product Innovation, Telefónica

Profile
Carlota García-Abril

Professor, Master in Customer Experience & Innovation

Digital Transformation Consultant, Prisa Revistas
Partner, Espacio en Blanco y Negro

Profile
Carmen Goytre

Professor, Master in Customer Experience & Innovation

Partner, Rivergo Advisors

Profile
Christopher Todd Lombardo

Professor, Master in Customer Experience & Innovation

VP Product & UX, Vempathy
Adjunct Faculty, IE Business School
Advisory Board Member, Emzingo

Profile
Daniel Medina

Professor, Master in Customer Experience & Innovation

Director Opinno Ideas (Innovation, Design, Transformation and Agility), Opinno
Professor on Corporate Innovation, Lean Startup and Agile Business, IE Business School

Profile
Daniel Soriano Hernández

Professor, Master in Customer Experience & Innovation

Director of Entrepreneurship & Innovation Center, IE Business School
CX, Product Design and Innovation Consultant, Independent

Profile
Dennis Neiman

Professor, Bachelor in Communication and Digital Media, Master in Customer Experience & Innovation and Master in Digital Business & Innovation

Head of Innovation, Multi Platform Content

Profile
Diego Soroa

Professor, Master in Customer Experience & Innovation

Director, cuantics.com
Director, rise.works
Head Coach, ExO Works
President, Exponential Euskadi Assoc.

Profile
Felipe Amado Quintana Navarro

Professor, Master in Customer Experience & Innovation

Adjunct Professor, IE Business School
Consultor Director Asociado, MdS - Marketing de Servicios

Profile
Guy Champniss

Professor, Master in Customer Experience & Innovation

Vice President, Insight & Outreach, Enervee

Profile
Isabel Inés Casanovas

Professor, Master in Visual and Digital Media and Master in Customer Experience & Innovation

Co-Founder and Captain, La Nave Nodriza
Partner and Strategic Designer, ilios

Profile
Laura Zimmermann

Assistant Professor, Bachelor in Communication and Digital Media, Master in Corporate & Marketing Communication FT, Master in Visual and Digital Media, Master in Market Research & Consumer Behavior, Master in Customer Experience & Innovation, Master in Cybersecurity, Master in Business Analytics and Big Data and Master in Talent Development & Human Resources

Profile
Luis Zunzunegui

Professor, Master in Customer Experience & Innovation

Managing Director & Partner, Propelland

Profile
María José Romero

Professor, Master in Customer Experience & Innovation

Digital Experience Director, Head of Customer Experience, Minsait

Profile
Maximiliano Arturo Oliva Camacho

Professor, Master in Customer Experience & Innovation

Co-founder & Team Leader at Master Yourself, TEAMLABS
Co-Founder & Chairman, Impact Hub Network
Co-Founder Uncharted Spain, Uncharted (formerly Unreasonable Institute)
Fellow, Global Social Imapct House, UPENN, Center for Social Impact Strategy

Profile
Michael Thompson

Professor, Master in Customer Experience & Innovation

Visiting Faculty, IE School of Human Sciences & Technology

Profile
Miguel Alexandre Barreiro

Professor, Master in Visual and Digital Media, Master in Customer Experience & Innovation and Bachelor in Communication and Digital Media

Partnerships Building Advisor, UNWomen Regional Office for Asia Pacific
Strategic Partnerships Consultant, United Nations Capital Development Fund (UNCDF)
Consultant/Advocacy & Partnership Building Advisor, United Nations
Director, IE Policy Lab

Profile
Nicolás Casariego

Professor, Master in Customer Experience & Innovation, Master in Digital Business & Innovation, Master in Digital Marketing FT and Master in Digital Marketing PT

Professor, Customer Analytics Farm Director, IE School of Human Sciences & Technology
Professor, IE Business School
Founder & Director, Paattern Lab
Advisory Board Member, Forctis AG

Profile
Pablo Esteves

Professor, Master in Customer Experience & Innovation and Bachelor in Communication and Digital Media

Managing Partner/ Director Corporate Services, Emzingo Group LLC
Advisory Board Member, Elisa Sednaoui Foundation

Profile
Rafa Rebolleda

Professor, Master in Customer Experience & Innovation

Strategic Design & Research Consultant, Delivery Hero
Co-founder & Organiser, Transferencias.design

Profile
Rocío Pina Isla

Professor, Master in Customer Experience & Innovation

Consultor Creativo, Mini UK
Associate & Partner, ENORME

Profile
Sahar Nareen

Professor, Master in Customer Experience & Innovation

Professor, IE School of Human Sciences & Technology

Profile
Tetyana Kretova

Professor, Master in Customer Experience & Innovation

Regional Director Asia Pacific - International Business Development, IE Business School
Co-Founder & VP, Handson SL
Co-Founder, Simplifi shirts

Brochure

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Hear from our students

Hear from our students

IWONA TYMINSKA – Master in Customer Experience & Innovation