Master In Customer Experience & Innovation Conceive, develop and implement innovative products, services and experiences with a human-centered focus at each step of the customer journey.
Master in Customer Experience & Innovation
We live in the total experience economy. How do you create seamless and synchronised customer experiences across products, services, organizations and businesses? This Master takes a close look at human-centered design, and how to find innovative ways to deliver value to the customers.
Andrew Peter Wallace McCarthy is a designer, facilitator, consultant, and educator. Andrew has worked in his beloved New York and internationally as a designer, art and creative director, and creative consultant in several multinationals and a great many startups, advising organizations on creativity, strategy, innovation processes, user experience, and design. Andrew studied philosophy and the history of math and sciences, then design, and now teaches design thinking and strategy, visual communications, creativity, innovation process, and entrepreneurship as an Associate Professor at IE. More recently, Andrew has taken on the role of founding Academic Director for the Master in Customer Experience and Innovation at the IE School of Human Science and Technology, which will launch in October of 2017. Andrew practices improv and plays music, speaks and moderates at events and conferences, and his voice has been featured in ads and audiobooks, at his daughters’ bedtimes, and to the startlement of animals great and small.
Professional & Teaching Experience
Founding Academic Director, Master in Customer Experience & Innovation – IE School of Human Sciences & Technology
Associate Professor, IE University, School of Human Sciences & Technology, IE Business School
(having taught over 150 courses, workshops, modules, and masterclasses consisting of thousands of hours across more than 20 programs)
MVDM Advisory Board Member – IE HST
Academic Director, modules in IMBA, MIM, GSFP, and others at IE
Independent Designer; Facilitator; Creative Director;
Independent Strategy, Innovation, & Creativity Consultant
Academic Director, Team Coach, Program & UX Designer, Facilitator, at Teamlabs/ Madrid & Barcelona
Head of Digital and Design, Gallarus Ventures, LLC.
Member: Impact Hub; Collaborator: TeamLabs, Redradix, utopic_US h2i, Mima Espacio Creativo, Studio Banana, among many others.
Mentor: Venture Labs, IE Net Impact, MasterYourself, among others.
Standard & Poor’s, Creative Consultant.
Energy Intelligence, Creative Director.
Instructor, Gotham Writer’s Workshop, New York City (USA).
Visiting Professor, Guangzhou Teacher’s College, Guangzhou (PRC).
Clients have included: MTV, Paramount, Dimension Data, Google, Mutua Madrileña, MetroMadrid, BBVA, GEHC, AEP, Ferrovial, Soundportraits, FARmedia, La Resistance, Adidas, WPE, Loewe, Alhambra, and HarleyWood, Scholastic, Cole’s, BP, Shell… among many, many others.
St. John’s College, Annapolis, MD (USA), Bachelor of Arts in Philosophy & Political Science, Minor in Comparative Literature & History of Mathematics and Science
School of Visual Arts, NY (USA)
Portsmouth Abbey School, Portsmouth, RI (USA)
Why Customer Experience & Innovation?
Experiences make bank
Customer profit margin is 527% higher (year-over-year) for companies with the best customer experience management.– SAP Center for Business Insight.
Marketing has gotten a facelift and become CX
Customer experience is the new game changer
89% of companies expect to compete mostly on the basis of customer experience in 2018.- Gartner
Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be suficient for tomorrow.
Check out the brochure to explore more about the program.Check it out
Hear about the program from the source
The faculty are amazing. We are the program with the most non-teachers, and they are really cool because they still work, and they come with their knowledge and they bring us to their studios where they do the magic and it’s really cool. Just to meet these people is pretty fun.
Iliyan Dimitrov, Bulgaria
Master in Customer Experience & Innovation Student
There is a very diverse student body (at HST), so everyone has really interesting backgrounds across the board.
Sumir Ganguly, India
Master in Customer Experience & Innovation Student
Customize your education based on your specific interests and passions through a Dual Degree to give your career a multidisciplinary boost to spearhead change in the new world of work. The combination of this program with a Master’s in Management (if you have 0-2 years of experience) or an International MBA (if you have 3 or more years of experience) will position you on the threshold of two exciting worlds; acquiring a broader skillset and a competitive differentiation with a sharp focus. Select your dual degree based on your years of experience:
We offer customized, merit-based aid and loan programs to financially support our students' education and professional success.