Master In Customer Experience & Innovation - High-Impact Careers
A career that pushes limits
Everyone agrees: in the new digital economy, one of the greatest and most valued work skills is creativity. According to the World Economic Forum, creativity will become one of the top three skills workers will need by 2020.
But as John Cleese elegantly put it, “Creativity is not a talent. It’s a way of operating.”
It’s not only about ideas and inspiration, it’s about being able to conceive, develop, execute, manage, and evaluate all kinds of creative visual and digital media projects from start to finish.
The way brands communicate with consumers is constantly evolving, so jobs in visual and digital media are growing, and fast. There is a need for forward-thinking professionals who can innovate to break boundaries and truly connect with audiences. And that’s exactly what this program prepares you to do.
Here are some positions our students can acheive after the program:
CUSTOMER INSIGHTS SPECIALIST
CXO (CHIEF EXPERIENCE OFFICER)
CCO (CHIEF CUSTOMER OFFICER)
STRATEGIC EXPERIENCE DESIGNER
CUSTOMER EXPERIENCE SPECIALIST
CUSTOMER RELATIONSHIP MANAGER
BUSINESS TRANSFORMATION MANAGER
Where do our alumni work?
“The Master in Customer Experience and Innovation has helped me build on my research dexterity and prepared me to constantly push the boundaries of my comfort zone.” — Snigdha Sharma, Lead Designer at Elephant Design Pvt
of job seekers received an offer within 6 months after graduation
Talent and Career highlights
In the new digital economy, creativity is an immensely marketable asset. With a holistic approach that spans business, technology and human-centered design, graduates of our program gain a cutting-edge skill set that empowers them to reinvent customer experience in global organizations.Download report
TOP EMPLOYERS OF THIS CUSTOMER EXPERIENCE AND INNOVATION PROGRAM’S ALUMNI
MASTER IN CUSTOMER EXPERIENCE AND INNOVATION CAREER OPPORTUNITIES
25% of Fortune 100 companies had a CCO in 2014
Even 4 years ago innovation in customer experience was a priority. The world has changed; it's now at the top of the list.- Forbes
89% of companies expect to compete mostly on the basis of customer experience in the coming year.
Innovative brands experience brand value appreciation 9 times more than brands that are perceived to be less innovative.
Kantar Millward Brown
Companies with best-in-class customer experience management achieve year-over-year customer profit margin improvement 527% higher than their peers, and 356% greater company revenue growth.
SAP Center for Business Insight
Understand customers to one-up competitors
Customer experts will continue to be in high demand
By 2020, 85% of a customer’s brand experience will occur without any human interaction.- Centric Digital, How Omni-Channel Customer Experiences Drive Brand Transformation.
By 2020, 50% of digital transformation initiatives will fail due to lack of an end-to-end customer experience operating system.
IDC Research, Inc.
IE TALENT & CAREERS
IE Talent & Careers is the best partner for the professional development of all our current and former students at IE.
The services we offer are available to all of them throughout their journey. On one hand we seek to help students to take full advantage of their professional opportunities, providing them with impactful advising, learning resources and development tools that allow them to manage and achieve their professional goals. On the other, we provide recruitment solutions for companies and institutions with access to the profiles of over 60,000 IE professionals worldwide.
Some of the services we offer can be both online and offline and they are:
● One-on-one career advising
● Sector-specific drop-in sessions
● Guides, toolkits and resources available on our IE Career Portal
● On-campus career workshops
● Online career webinars
● Annual distribution of CV books to executive search firms
● Networking events worldwide
● Worldwide panels with executive consultants
● Lifelong access to our job bank
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