Master In Customer Experience & Innovation

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Master In Customer Experience & Innovation

duration10 months

languageEnglish

locationMadrid

intakeSeptember*

FormatIn-person

MODE OF STUDYFull-time

duration10 months

languageEnglish

locationMadrid

intakeSeptember*

FormatIn-person

MODE OF STUDYFull-time

A career that pushes limits

In an increasingly digital world where we are exposed to endless marketing strategies, one truth still remains: one of the most powerful strategies that a company can have is built on innovative, human-centered design.

The customer experience is not only about tech, automation and strategy, it’s about keeping the client at the center of all business decisions. This will not only create a better experience for the customer but will also ensure client retention. Design thinking is built on ideas and inspiration with the most important part of a business in mind: the people.

The way brands include, accommodate and communicate with consumers is constantly evolving, so jobs in customer experience and innovation are expanding fast. There is a great need for forward-thinking, innovative and empathetic professionals to challenge the strategies of today to break boundaries and truly connect with audiences. And that’s exactly what this program prepares you to do.

Master In Customer Experience & Innovation | IE Business School

WANT TO KNOW MORE?

Here are some positions our students can acheive after the program:

UX DESIGNER

INFORMATION ARCHITECT

PRODUCT DESIGNER/MANAGER

INTERACTION DESIGNER

CUSTOMER INSIGHTS SPECIALIST

INTERFACE DESIGNER

CXO (CHIEF EXPERIENCE OFFICER)

CCO (CHIEF CUSTOMER OFFICER)

STRATEGIC EXPERIENCE DESIGNER

INNOVATION CONSULTANT

SERVICE DESIGNER

CUSTOMER EXPERIENCE SPECIALIST

CUSTOMER RELATIONSHIP MANAGER

USABILITY CONSULTANT

BUSINESS TRANSFORMATION MANAGER

WHERE DO OUR ALUMNI WORK?

By industry (%)

Consulting

Consumer Packaged Goods

Energy

Financial Services

Healthcare

Technology

Other

By position (%)

Consulting

General Management

Marketing/Sales

Technology

By region (%)

Africa/Middle East

Asia

Europe (EU)

Europe (non- EU)

Latin American/Caribbean

Talent and Career highlights

In the new digital economy, creativity is an immensely marketable asset. With a holistic approach that spans business, technology and human-centered design, graduates of our program gain a cutting-edge skill set that empowers them to reinvent service design, product design and customer experience in global organizations.

Download report

“The Master in Customer Experience & Innovation has helped me build on my research dexterity and prepared me to constantly push the boundaries of my comfort zone.”

Snigdha Sharma, Lead Designer at Elephant Design Pvt

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100%

Job seekers who received a job offer within 6 months after graduation

100%

Job seekers who received a job offer within 6 months after graduation

1,800

Recruiting partners

TOP EMPLOYERS OF THE MASTER IN CUSTOMER EXPERIENCE & INNOVATION ALUMNI

IE TALENT & CAREERS

IE Talent & Careers is the best partner for the professional development of all our current and former students at IE University.

The services we offer are available to all of them throughout their journey. On one hand, we seek to help students take full advantage of their professional opportunities, providing them with impactful advising, learning resources and development tools that allow them to manage and achieve their professional goals. On the other, we provide recruitment solutions for companies and institutions with access to the profiles of over 70,000 IE University professionals worldwide.

Some of the services we offer both online and offline include:

One-on-one career advising
Sector-specific drop-in sessions
Guides, toolkits and resources available on our IE Career Portal
On-campus career workshops
Online career webinars
Annual distribution of CV books to executive search firms
Networking events worldwide
Worldwide panels with executive consultants
Lifelong access to our job bank

DISCOVER MORE ABOUT TALENT & CAREERS.

IE Talent & Careers is the best partner for the professional development of all our current and former students at IE.

Click here!

MASTER IN CUSTOMER EXPERIENCE & INNOVATION CAREER OPPORTUNITIES

Master in Customer Experinece and Innovation | IE Business School

CUSTOMER EXPERIENCE IS NOW THE NUMBER ONE PRIORITY

More than 2/3 of companies now compete primarily on customer experience. –Forbes

Master in Management + Master in Customer Experience and Innovation | IE

UNDERSTAND CUSTOMERS TO ONE-UP COMPETITORS

"89% of companies expect to compete mostly on the basis os customer experience in the coming year" Gartner

Customer experts will continue to be in high demand

By 2020, 85% of a customer’s brand experience was already occurring without any human interaction. –Centric Digital, How Omni-Channel Customer Experiences Drive Brand Transformation.

Frequently Asked Questions

WHAT CAN I DO WITH A MASTER'S IN CUSTOMER EXPERIENCE & INNOVATION?

Our graduates go on to work in various sectors including consulting, consumer packaged goods, energy or financial services. What you go on to do depends on your goals.

WHAT JOBS CAN I GET WITH A MASTER'S IN CUSTOMER EXPERIENCE & INNOVATION?

Some of our graduates have gone on to become UX designers, information architects, product designers/managers or chief experience officers, to name a few. The opportunities are endless.

How do I become a CX specialist?

Like many of our alumni, you can become a CX specialist following the Master in Customer Experience & Innovation.

More info

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