Master In Customer Experience & Innovation - High-Impact Careers

Conceive, develop and implement innovative products, services and experiences with a human-centered focus at each step of the customer journey.

Become a customer experience expert

The bottom line doesn’t cut it anymore. We are living in the age of human-driven products, services, and experiences whether they are digital or physical. Improving CX has become a number one priority for forward-thinking companies. That’s where you come in. This program will train you to become a customer experience expert. You will be equipped to be a leader in innovative, human-centred ideas and solutions.

Where do our alumni work?

Liquid Learning at IE University

In this new reality, we understand it’s not always possible to attend class in person. That’s why we developed our Liquid Learning approach, which seamlessly adapts to individual needs and provides equal access to world-class education—whether on campus or online wherever you are.

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percent of students found a job within 3 months of graduating

Your career of the future

25% of Fortune 100 companies had a CCO in 2014

Even 4 years ago innovation in customer experience was a priority. The world has changed; it's now at the top of the list.- Forbes

Understand customers to one-up competitors

Customer experts will continue to be in high demand

By 2020, 85% of a customer’s brand experience will occur without any human interaction.- Centric Digital, How Omni-Channel Customer Experiences Drive Brand Transformation.

  • Estrella

    By 2020, 50% of digital transformation initiatives will fail due to lack of an end-to-end customer experience operating system.

    IDC Research, Inc.

    IDC FutureScape

Master in Customer Experience and Innovation professional opportunities

Countless professional opportunities:

  • Generating and applying insights as marketing or customer experience strategists
  • Applying expertise and synthesizing insights as usability researchers or UX strategists
  • Entrepreneurs who will launch their own products and services in the market

  • Creating and guiding the growth of a product or service for a user/customers’ needs as a product/service designer, manager, or developer
  • Managing and guiding business transformation processes as business innovation and business transformation specialists

Master in Customer Experience and Innovation Sample Positions

Graduates can land jobs performing roles such as:


  • Banco Cencosud
  • Accenture
  • Apple
  • Companhia Brasileira de Petróleo Ipiranga logo
  • Distribuidora Europea de Refrescos (DER)
  • Everis
  • Local Design logo
  • Minsait logo
  • Risk Medical Solutions
  • TBSP Inc


IE Talent & Careers is the best partner for the professional development of all our current and former students at IE.

The services we offer are available to all of them throughout their journey. On one hand we seek to help students to take full advantage of their professional opportunities, providing them with impactful advising, learning resources and development tools that allow them to manage and achieve their professional goals. On the other, we provide recruitment solutions for companies and institutions with access to the profiles of over 60.000 IE professionals worldwide.

Some of the services we offer can be both online and offline and they are:

● One-on-one career advising
● Sector-specific drop-in sessions
● Guides, toolkits and resources available on our IE Career Portal
● On-campus career workshops
● Online career webinars
● Annual distribution of CV books to executive search firms
● Networking events worldwide
● Worldwide panels with executive consultants
● Lifelong access to our job bank


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Check out the brochure to explore more about the program.

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