Master In Customer Experience & Innovation

Getting where you want to go

The bottom line doesn’t cut it anymore. We are living in the age of human-driven products, services, and experiences whether they are digital or physical. Improving CX has become a number one priority for forward-thinking companies. That’s where you come in. This program will train you to become a customer experience expert. You will be equipped to be a leader in innovative, human-centred ideas and solutions.

Your career of the future

25% of Fortune 100 companies had a CCO in 2014

Even 4 years ago innovation in customer experience was a priority. The world has changed; it's now at the top of the list.- Forbes

Understand customers to one-up competitors

Customer experts will continue to be in high demand

By 2020, 85% of a customer’s brand experience will occur without any human interaction.- Centric Digital, How Omni-Channel Customer Experiences Drive Brand Transformation.

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    By 2020, 50% of digital transformation initiatives will fail due to lack of an end-to-end customer experience operating system.

    IDC Research, Inc.

    IDC FutureScape

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Sample Roles

Countless professional opportunities:

  • Generating and applying insights as marketing or customer experience strategists
  • Applying expertise and synthesizing insights as usability researchers or UX strategists
  • Entrepreneurs who will launch their own products and services in the market

  • Creating and guiding the growth of a product or service for a user/customers’ needs as a product/service designer, manager, or developer
  • Managing and guiding business transformation processes as business innovation and business transformation specialists

SAMPLE POSITIONS

Graduates can land jobs performing roles such as:

Brochure

Check out the brochure to explore more about the program.

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