Master In Customer Experience & Innovation - High-Impact CareersConceive, develop and implement innovative products, services and experiences with a human-centered focus at each step of the customer journey.
Getting where you want to go
The bottom line doesn’t cut it anymore. We are living in the age of human-driven products, services, and experiences whether they are digital or physical. Improving CX has become a number one priority for forward-thinking companies. That’s where you come in. This program will train you to become a customer experience expert. You will be equipped to be a leader in innovative, human-centred ideas and solutions.
Where are our alumni now?
percent of students found a job within 3 months of graduating
Your career of the future
25% of Fortune 100 companies had a CCO in 2014
Even 4 years ago innovation in customer experience was a priority. The world has changed; it's now at the top of the list.- Forbes
89% of companies expect to compete mostly on the basis of customer experience in the coming year.
Innovative brands experience brand value appreciation 9 times more than brands that are perceived to be less innovative.
Kantar Millward Brown
Companies with best-in-class customer experience management achieve year-over-year customer profit margin improvement 527% higher than their peers, and 356% greater company revenue growth.
SAP Center for Business Insight
Understand customers to one-up competitors
Customer experts will continue to be in high demand
By 2020, 85% of a customer’s brand experience will occur without any human interaction.- Centric Digital, How Omni-Channel Customer Experiences Drive Brand Transformation.
By 2020, 50% of digital transformation initiatives will fail due to lack of an end-to-end customer experience operating system.
IDC Research, Inc.
International Students with valuable global networks
of companies list "better CX" as their first priority
nationalities represented in class
Top employers of this program’s alumni
IE TALENT & CAREERS
IE Talent & Careers is the best partner for the professional development of all our current and former students at IE.
The services we offer are available to all of them throughout their journey. On one hand we seek to help students to take full advantage of their professional opportunities, providing them with impactful advising, learning resources and development tools that allow them to manage and achieve their professional goals. On the other, we provide recruitment solutions for companies and institutions with access to the profiles of over 60.000 IE professionals worldwide.
Some of the services we offer can be both online and offline and they are:
● One-on-one career advising
● Sector-specific drop-in sessions
● Guides, toolkits and resources available on our IE Career Portal
● On-campus career workshops
● Online career webinars
● Annual distribution of CV books to executive search firms
● Networking events worldwide
● Worldwide panels with executive consultants
● Lifelong access to our job bank
Visit IE Talent&Careers
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Check out the brochure to explore more about the program.Check it out