Master In Customer Experience & Innovation
Getting where you want to go
The bottom line doesn’t cut it anymore. We are living in the age of human-driven products, services, and experiences whether they are digital or physical. Improving CX has become a number one priority for forward-thinking companies. That’s where you come in. This program will train you to become a customer experience expert. You will be equipped to be a leader in innovative, human-centred ideas and solutions.
Your career of the future
25% of Fortune 100 companies had a CCO in 2014
Even 4 years ago innovation in customer experience was a priority. The world has changed; it's now at the top of the list.- Forbes
89% of companies expect to compete mostly on the basis of customer experience in the coming year.
Innovative brands experience brand value appreciation 9 times more than brands that are perceived to be less innovative.
Kantar Millward Brown
Companies with best-in-class customer experience management achieve year-over-year customer profit margin improvement 527% higher than their peers, and 356% greater company revenue growth.
SAP Center for Business Insight
Understand customers to one-up competitors
Customer experts will continue to be in high demand
By 2020, 85% of a customer’s brand experience will occur without any human interaction.- Centric Digital, How Omni-Channel Customer Experiences Drive Brand Transformation.
By 2020, 50% of digital transformation initiatives will fail due to lack of an end-to-end customer experience operating system.
IDC Research, Inc.
International Students with valuable global networks
of companies list "better CX" as their first priority
nationalities represented in class
INTERESTED IN THE PROGRAM? Contact us! We will be more than happy to help.Receive info
Graduates can land jobs performing roles such as:
Check out the brochure to explore more about the program.Check it out