Michael Thompson

Professional Experience

Enabling product and design teams to align and extend the value of their activities to those of other departments including CX, marketing, sales, support, partners, etc.

Specialties

Building and Leading Product & Design Teams, Customer Experience, Customer Journey Maps, Customer Research, Business Intelligence, Product Success Metrics, Design ROI, Customer Experience Strategy.

Experience

• Professor - ESNE, University School of Design, Innovation and Technolocy

• Visiting Faculty - IE HST

• Global Director User Experience - Telefónica

• Vice President of User Experience - Emailvision

• Director of Product Management - Business Objects, an SAP Company

• Director of Product Management - SAP

• Marketing Consultant - Independent Consulting

• Vice President of Marketing - Obvious Technology

• Research Fellow - International Academy of the Environment

• Assistant Project Coordinator - Theseus Institute

• Human Interface Designer & Customer Research - Apple Computer

Education

• MBA - Theseus Institute, International Management Institute

• MA, Communications - Carnegie Mellon University